Returns Procedure

In the case of faulty goods please contact our customer service department on 08458 122 144 or email

Goods are not sold on a trial basis and some packages cannot be returned once they have been opened. We cannot accept software for return unless the publisher authorises QBSD to do so. We will only accept a returned product once we have issued a QBSD RMA number. To obtain a QBSD RMA number, please print the form from the link below, then fill it in and fax it to us on 020 8902 7600.

Click here to view/print our Returns Form

Returns Policy

The product must have been bought from us in the last 30 days and must be on our price list. We will not accept returns for products which we are asked to source on a once-off basis. Books may NEVER be returned.

  • All the packaging and contents must be in an 'as new' condition.
  • The publisher's uncompleted registration card must still be in the box.
  • The manual must be clean and undamaged.
  • We can only accept returns in accordance with the manufacturers published return policy
  • Shipping charges are never refunded.
  • You MUST obtain a Returned Merchandise Authorisation (RMA) Number PRIOR to returning your package.
  • You must return the product at your own expense.
  • The package remains your responsibility until accepted at our office. We cannot accept damaged packages so it is up to you to pack it properly.
  • QBS Distribution reserves the right to levy a restocking fee. This amount will be Subtracted from the amount to be refunded.
  • The acceptance of a return item is solely at the discretion of QBS Distribution. Your statutory rights are not affected.